Dealing with Difficult Employees

Course Description

When dealing with issues such as employee performance, personality clashes, and conflict, the truth is that there are no quick fixes. Successful managers know it takes time to do what’s best for the long-term success of the organization, its employees, and even themselves. They also know that they can overcome just about any challenge by exercising the three keys: realism, restraint, and resolve.  The course gives both new and experienced managers the supervisory skills, tools, and techniques they need to evaluate the situation at hand and choose the appropriate response.

Learning Objectives

Successful completion of this course will increase your knowledge and ability to:

  • Use realism, restraint, and resolve when facing any tough challenge.
  • Resolve conflicts between employees effectively.
  • Deal with layoffs in a way that minimizes the negative effects.
  • Show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary.
  • Deal with employees’ personal problems with sensitivity and fairness.
  • Take control and responsibility in a crisis situation.

Course Outline- Full Day Agenda

Module One: Introduction

  • Course objectives
  • Take the time to do the right thing
  • Keys to taking the time


Module Two: Resolving Conflict between Employees

  • Conflict strategies
  • Mediating conflict
  • Mediating practice


Module Three: Dealing with Problem Employees

  • What kinds of problem employees do you have?
  • Employees who don’t take initiative
  • Know-it-alls
  • Whiners
  • Backstabbers
  • Supervising friends and former coworkers


Module Four: Dealing with Personal Problems

  • Identifying personal problems
  • Specific warning signs
  • Documentation and confrontation
  • Getting employees the help they need


Module Five: Discipline and Termination

  • Establish guidelines and expectations
  • Termination
  • Activity: Termination conversation


Module Six: Dealing with Organizational Change

  • Develop a plan
  • Keeping the remaining employees engaged
  • Activity: Keeping employees engaged


Module Seven: Crisis Management

  • Be a leader
  • Crisis planning
  • Contingency plan template
  • Crisis management practice

Workshop Participants

TMG considers the optimal number of participants to be 14-20 for facilitation of this workshop. A maximum of 24 is allowed.

Training Materials

A comprehensive workbook accompanies this course that serves as a reference guide for course content.

TMG Training Sessions Delivered to You Virtually or On-Site.

The date you choose. The location you want. The results you need! TMG virtual or on-site training is the perfect solution for training ten employees or launching a company-wide training effort. It’s affordable, completely customizable and absolutely hassle-free. You can count on organizational results that are immediate and measurable.

A Proven Partner for Employee Development

TMG has over 20 years of experience with helping bring out the best in employees through competency-based training. Our clients include numerous Federal government agencies, businesses, and non profit organizations.

Contract Vehicles


GSA Multiple Award Schedule (MAS)
Contract #47QRAA23D003L
SINs 54161, 541611, 56131, 541611W, 541612HC, 611430, 611430TD

Providing direct access to simple or complex fixed-price or labor-hour professional services for business consulting services


Contract #GS02Q16DCR0109
Government-Wide, Multiple Award, Indefinite-Delivery,
Indefinite-Quantity (MA-IDIQ)

Providing customized human capital management and training services to all agencies.

Contact Us

If you would like to learn about more about how our Experts can help you to improve your organizational performance, contact us today. We’d love to hear from you!

  • This field is for validation purposes and should be left unchanged.