Overview

As we experience intense pressures for increased organizational performance we are confronted with the challenge to maximize human engagement within our organizations, that is, to optimize the potential for innovation, creativity, and commitment of the people in them.

Fundamental to this challenge are the interactive processes between people from diverse backgrounds and the organizational capacity to value and leverage this diversity as a performance asset. As its name implies, micro-inequities can surreptitiously undercut the human performance edge of the organization seeking to thrive in today’s fiercely competitive environment.

The goal of this workshop is not to change hearts and minds, judge people’s thoughts and ideas, or promote political correctness. The goal is to raise awareness and introduce practical techniques for increasing workplace productivity and performance.

Facilitation methods include lecture, individual/team exercises, role play, video analysis, and group discussion.

Half- Day Agenda

Module I: History and Conditioning

•  Participant exercises and facilitated discussion demonstrating how our conception of “difference” tends to be negative.
•  There is a natural tension between our “conditioning” about difference and our desire to embrace diversity.

Module II: Micro-Messages

•  Micro-Messages Defined
•  Role Play Illustration
•  Video Vignettes
  •  Facilitated discussion identifying/analyzing observed micro-messages
    •  What are the micro-messages? (positive & negative)
    •  What could the “sender” have done differently?
    •  What could the “receiver” have done differently?
    •  If you were the observer, what could you have done?

Module III: Micro-Inequities

•  Micro-Inequities Defined
•  Video Vignettes
  •  Facilitated discussion identifying/analyzing observed micro-inequities
    •  What are the micro-inequities?
    •  What could the “sender” have done differently?
    •  What could the “receiver” have done differently?
    •  If you were the observer, what could you have done?

Module IV: Micro-Triggers

•  Micro-Triggers Defined
•  Facilitated discussion identifying/analyzing micro-triggers

Module V: Why should your organization be concerned about the impact of micro-inequities?

•  Decreased employee productivity and morale
•  People withholding important information
•  Employee turnover
•  Damaging long-term customer/client relations

Module VI: Learning Recap

•  Examine daily interactions with co-workers and clients
•  Understand INTENT vs. IMPACT
•  Be able to have the tough conversations

Customization

The program can be custom designed to meet the specific needs of the organization with content prioritized around the target audience, e.g., managers, individual contributors, support staff, as well as unique organizational issues/concerns.

Workshop Participants

TMG considers the optimal number of participants to be 14-20 for facilitation of this workshop. A maximum of 24 is allowed.

Training Materials

A comprehensive workbook accompanies this course that serves as a reference guide for course content.

TMG Training Sessions Delivered to You On-Site.

The date you choose. The location you want. The results you need! TMG on-site training is the perfect solution for training ten employees or launching a company-wide training effort. It’s affordable, completely customizable and absolutely hassle-free. You can count on organizational results that are immediate and measurable.